Discussing diversity
About the author
Richard Bailey Hon FCIPR is editor of PR Academy's PR Place Insights. He has taught and assessed undergraduate, postgraduate and professional students.
Day two of the #MindThePRGap2021 conference organised by PR Academy and University of Greenwich heard four perspectives on the broad topic of diversity. It revealed rich seams of complexity and reminded us to avoid simple labels and categories.
I’ve fallen into the trap with the alliterative title to this piece, as one speaker, Sudha Singh, was keen to jettison talk of ‘diversity’, preferring ‘equity and inclusion’. (Any errors and misunderstandings are mine, not those of the speakers).
'Diversity had to go. We're still talking about women on boards twenty years on. We want to create equitable workplaces where talented people can thrive.' @Sudha1404 #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
Keynote speaker Dr Jennifer Vardeman acknowledged that discusion of identity is complicated and necessarily messy, but welcomed the discussion which would not have been possible previously.
'It is messy. It's not easy. It is uncomfortable.' @jvardeman 'We could not have had this conversation even 15 years ago'. #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
So, let’s start with the concept covered in her keynote address: intersectionality. The point is that we all have multiple identities, so how can you know if your race or gender or sexuality has held you back from succeeding when it might have been your socio-economic background or your disability. So rather than focusing on these as individual issues, we need to look at them all.
Sudha Singh agreed that the lens of intersectionality is useful.
Equity and Inclusion Advisory Council is the new name to reflect its purpose. Social mobility, class and race are intrinsically linked. We look at everything through an intersectional lens. @Sudha1404 #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
And, as another speaker Sarah Duggan commented, awareness is not enough.
'There's enough awareness. What we're not seeing is the awareness turning to understanding and action.' Sarah Duggan #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
Alexander Clelland, a trained social worker who had previously worked in mental hospitals spoke openly about his mental health challenges before presenting a plan for action in this area.
What can we do? Educate and inform senior management; mental health first aiders as standard; embedding principles in culture and values; protect employees from unreasonable demands; build wellbeing into management meetings. Alexander Clelland at #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
The conference promised action, not just words, and Jen Vardeman reflected on how we can even plan communication when we can no longer assume that our audiences are homogeneous.
'I'm having one of these moments when 'this is really hard' confesses @jvardeman on the question of (over) complexity. 'We should be OK with fragmentation and strategies not always being finished.' #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
So let’s look at some of the key concepts in turn, starting with intersectionality. We need to recognise that people are not all alike and need to challenge our biases when preparing campaigns.
‘There are lists of questions comms teams should ask themselves when preparing campaigns.’ @jvardeman at #MindThePRGap2021 pic.twitter.com/SlbZxli50f
— PR Place Insights (@PR_Place) July 15, 2021
Jen Varderman spoke of the ‘whiteness’ of the dominant models and theories of public relations and of the impossibility of digital intersectionality.
Areas the field continues to struggle with: persistent 'whiteness' of PR models; complexity and challenge of multiple identities; digital contexts: local and global, fluid. 'Digital intersectionality is impossible.' @jvardeman at #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
There are many challenges (not least that it’s so hard to quantify intersectionality), but she presented a clear and simple plan of action.
Action plan: A-C-T – Adopt best practices; Champion the cause; Track diversity data. @jvardeman at #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
Sarah Duggan spoke from experience of neurdiversity. (Please note I tagged the wrong Sarah Duggan here).
‘Some people in the autistic community recognise it as a disability. I do not.’ @Sarah_J_Duggan at #MindThePRGap2021 pic.twitter.com/5020w6cuYl
— PR Place Insights (@PR_Place) July 15, 2021
Yet, she spoke about the additional challenges she faces.
'I get very easily fatigued with sensory overwhelm. It takes me longer to do things (I'll be a beat behind). I have social anxiety and get burned out.' Sarah Duggan on her Asperger's in the workplace. #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
She even noted the problems she faces from other neurodiverse people.
Sarah Duggan: 'I have to care for myself – and that is enough of a challenge. In the neurodiversity world there's a lot of labelling. I'm battered on a daily basis for being 'high functioning.' #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
So, should we resist labels, or are they a necessary way to assess the diversity, equity and inclusion in our workplaces?
Having noted that communication professionals are notoriously bad at communicating with each other about problems at work, he identified the problem with mental health that’s hard-wired into working in comms.
'We're in a people pleasing industry. This can be bad for mental health.' Alexander Clelland at #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
He also proposed a mental health action plan for public relations teams.
What can we do? Educate and inform senior management; mental health first aiders as standard; embedding principles in culture and values; protect employees from unreasonable demands; build wellbeing into management meetings. Alexander Clelland at #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021
The final point received murmurs of approval from the co-chair and attendees – to make wellbeing a discussion topic in all management meetings.
The final word goes to Sudha Singh of The Purpose Room and a member of the PRCA’s Equity and Inclusion Advisory Council and her plea to focus on equity and inclusion over diversity.
It’s clear we all need to learn more and listen more (advice is welcome). It’s also clear that a more complex and problematic landscape in which communicators must operate is an opportunity as well as a problem.
Intersectionality may be the twenty-first century version of that twentieth century writer E. M. Forster’s injunction ‘only connect‘.
Equity: everyone should be treated fairly, not equally. An equitable workplace will acknowledge there are underepresented groups that need special attention. It will look at intersectionality. @Sudha1404 at #MindThePRGap2021
— PR Place Insights (@PR_Place) July 15, 2021