This fortnight in PR (16 September)
About the author
Richard Bailey Hon FCIPR is editor of PR Academy Insights. He has taught and assessed undergraduate, postgraduate and professional students.
National mourning
#QueueForTheQueen 8 hours. What an experience. pic.twitter.com/NyimS5mSX0
— Amy Stone (@amylouisestone) September 16, 2022
- Dan Slee: OPERATION LONDON BRIDGE: What surprised and what worked well in public sector comms teams (15 September)
‘This week, I asked the members of the Public Sector Comms Headspace to share what surprised them in the first five days of the 10-day Operation London Bridge plan.’ - Andy Barr: How Center Parcs found itself lodged in a PR nightmare (14 September)
‘The Queen’s passing has built a gradual boil of sadness, along with a national feeling of being lost and overall general confusion; and it has now spilled over into anger and rage with Center Parcs being the brand in the firing line.’
- Adam Fisher: Did you really need to tweet that? How brands reacted to the death of Queen Elizabeth II (13 September)
‘Food brands have seemed particularly keen to post tributes. Pizza Express, Heinz, Greggs and Domino’s were just a few of those that shared their condolences. Less than an hour after the official announcement, Domino’s said: “Everyone at Domino’s joins the nation and the world in mourning the death of Queen Elizabeth II. Our thoughts and condolences are with the Royal Family.”
Public relations and misinformation
https://twitter.com/PRCA_HQ/status/1564583928610029569
- Arun Sudhaman: Sensitivities Rise As Geopolitics Takes Toll On Global Communicators (7 September)
‘If factual information becomes increasingly devalued, what implications does that have for professional communicators?’
- Ella Minty: If Pigs Could Fly… (4 September)
‘Tier One media coverage requires news that is absolutely extraordinary, such as a NASA launch, aliens landing, a new vaccine against all Covid strains, Ukraine regaining its territory back from Russia, Her Majesty’s demise and so on.’ - Grace Carruthers: The role of PR in an age of misinformation (2 September)
‘Historically, it was journalists who were relied upon to ask the difficult questions and provide a balanced viewpoint – but increasingly, they’re no longer regarded as a neutral source.’
Purpose, climate and ESG
The billionaire founder of the outdoor fashion retailer, Patagonia says he has given away his company to a charitable trust https://t.co/l4zpG8Pp2C
— Jenni Field (@mrsjennifield) September 15, 2022
- Amie Pascoe: How and why comms people need to shout about sustainability right now (14 September)
‘Although some believe that the PR industry should ghost or cancel any organisation that still provides fossil fuels, for others – those that ‘know’ – it’s clear that this is impractical, short-sighted and shows a lack of understanding of the realities of the energy transition.’ - Lucy Walton: Systems Thinking (no date)
‘The past two years we have been exposed to rapidly changing circumstances. The pandemic, record inflation, and now the energy crisis. Our ability to see the bigger picture will prepare us for the next big challenge – whatever that may be.’
Energising discussion with colleagues at today's inaugural @CIPR_Global ESG Expert Panel – thanks for having me onboard. Proud to represent @lynn_global #LynnPlanet and our multidisciplinary approach to #sustainability #environmental and #climate. pic.twitter.com/1OAbZ62xGa
— Shayoni Lynn (@shayonislynn) September 6, 2022
Consulting, skills and careers
- Cath Farrell: From owls to wizards – the magic in saying ‘no’ (12 September)
‘The penny had finally dropped – don’t give the customer what they want but advise them on what they actually need. It’s not rocket science, and in time they will thank you for it.’ - Emma Drake: How to get your comms mojo back post-summer [podcast] (8 September)
‘We need to be inspired to feel creative and be fulfilled; otherwise we get bored.’
- Andrew Hesselden: Quiet Quitting: the latest craze but perhaps nothing new at all (2 September)
‘In reality people have just been quiet-quitting inside. That sounds like they’re doing something naughty but I think it’s just been a gradual withdrawal of the discretionary effort that became normalised.’
Public and third sectors
En route to @CommsUnplugged with the obligatory Tebay stop. #CUinthefield pic.twitter.com/RGrp10FQ48
— Joe Crossland (@foggiebee) September 14, 2022
- Richard Evans: What’s happened since the Blood Cancer UK rebrand? (13 September)
‘In her blog about the rebrand, our chief executive compared having the name “Bloodwise” to driving with the handbrake on.’
Politics, public affairs and public sphere
Over on LinkedIn I've asked the question if its ever the right call for a corporate to block #stakeholders on Twitter. Even quite cross ones. With reference to @Battle4Trevalga plus link to excellent summary of Trevalga history by @BarbaraRich_law https://t.co/rRGKOIY89C
— Ann Pilkington (@AcademyAnn) September 4, 2022
- Sara Price: Time to Trust in Truss? What comes next for the new PM? (6 September)
‘While Truss’s free-market libertarian ideology played out well with members on the campaign trail, in government a more pragmatic approach is needed.’
- Simon Jones: My survivor’s guide for a new Secretary of State (6 September)
‘Find the right, trustworthy team of advisers specialising in the three key skillsets you need – a policy expert in your new brief, an established MP handler and a seasoned media operator. These people have the potential to be your only true friends as they truly share in the responsibility to make your time in office a blazing success.’ - Matthew Elliott and Andrew McQuillan: “We will deliver, we will deliver, we will deliver”: Liz Truss wins Conservative leadership race (no date)
‘It was testament to the savvy of the advisers around Truss that they were able to turn their candidate – from a comparative straggler and poor performer in the first debate and parliamentary voting – into a plausible leadership contender. Her resonance with the membership’s core instincts and her lack of involvement in the defenestration of Boris Johnson were decisive factors.’
Organisations and internal communication
Calling in-house #internalcomms pros!
There's just time to get your free ticket for AB Thinks Live 2022.
Tuesday, 4 October 2022, 2.30pm to 8pm at the Haymarket Hotel, London, SW1Y 4HX.
For the full programme and to register your interest: https://t.co/HJ5KxH7r3K#commsevent pic.twitter.com/b1Q5cYW7Wo
— Katie Macaulay (@Katie__Macaulay) September 15, 2022
- Jenni Field: How can we get people to step up, take responsibility and get shit done? (15 September)
‘If people aren’t getting stuff done or aren’t taking responsibility, there must be consequences. Whatever comfort level there is in the organisation, there has to be something. This is key really. If people aren’t doing what you need them to do and you aren’t managing that effectively, nothing will change. - Martin Flegg: What’s that got to do with internal communication? (6 September)
‘It dismays me when I come across internal communicators grappling with thorny issues such as wellbeing, ESG, organisational development and DEI when their organisations have given them absolutely nothing tangible to work with, because there is no real or deep commitment from the organisation to address these issues properly.’
Media, digital and technology
- Ellie McGarahan with Jeff Prestridge: Media Network: “Cost-of-living: The worst personal finance issue I’ve seen in 30 years of journalism.” (no date)
‘In terms of bringing stories to us: the earlier we hear about it, the better. We get the wheels turning for our Sunday pages on a Monday morning – or sometimes even the week before – so bringing us the right story packaged in the right way as early is possible is important.’
- Amber Lovell Dykes: Twitter Tweaks Typos (5 September)
‘Twitter recently announced the new Edit Tweet feature. However, there’s a catch. It will only be available to Twitter Blue subscribers later in the month. Sorry, United Kingdom. The subscription service is currently only available in the US, Canada, Australia, and New Zealand.’ - Saiansha Panangipalli: How to successfully pitch stories to broadcast media (Radio & TV) (2 September)
‘Coverage in broadcast media is the Holy Grail for any PR expert. But pitching to producers and reporters can be a mammoth task, given the frantic deadlines and ever-changing news agenda.’