This week in PR (21 August)
About the author
Richard Bailey Hon FCIPR is editor of PR Academy's PR Place Insights. He has taught and assessed undergraduate, postgraduate and professional students.
News in brief
To communications colleagues at @ofqual and @PHE_uk having been in the middle of a media storm this year – you need nerves of steel, hold your line, it’s not personal and communications doesn’t fix an operational problem. We’re with you
— Mary Whenman (@marywhenman) August 16, 2020
- ‘Qatar has kicked off a global PR search for agencies to support the 2022 FIFA World Cup, issuing a string of multi-market RFPs’ (via PRovoke Media).
- Management consultancy McKinsey was awarded a £560,000 project to define the ‘vision, purpose and narrative’ of the new National Institute for Health Protection (via Civil Service World).
- PRCA has created an Analyst Relations Group to provide a forum for PR, AR and communications professionals to come together and share best practice, insights and trends. (via PRCA newsroom).
The more I see this photo the more convinced I am that it is some form of coded threat to those in the party who might force his resignation. #littleorangebook pic.twitter.com/SHCq08dksn
— Ben Verinder (@BenVerinder) August 18, 2020
Covid-19 comms
Here's a timeline of the #UK govt's response to #COVID19, incl imprtant health, financial, economic, social, cultural, political, legal & regulatory actions & events, media coverage & opinion polls.
Anything that's unfair, unreasonable, or obv missing?https://t.co/3nltPitUPd
— Charlie Pownall 查理保诺 (@cpownall) August 20, 2020
- Tom Hindle: Delivering comms during Covid-19 (18 August)
‘The thing is though, Covid-19 also posed the question of what, for us as PR professionals, is our main objective. While it might be tempting to score swathes of “easy” coverage (short-term win for client), our role should surely be to expand knowledge and awareness for our reader (long-term win for client).’
Consulting, teams and careers
If you’re a decent-sized PR or Comms agency, you’re competing with McKinsey, just in case you didn’t know. At least raise your prices https://t.co/sFQPJAWzCB
— Andy M Turner (@andymturner) August 19, 2020
- Kate O’Sullivan: Creating opportunities for the next generation: Recruitment in the new normal (20 August)
‘As we move from full crisis mode to an acceptance of the new normal, very few businesses can afford to stand still. Building a winning workforce with a digital focus will be paramount to the evolution of your business and getting the right skills in place is going to be essential.’ - Adam Driver: Four free project management tools to check out (20 August)
‘Whether you’re managing an in-house team at a not-for-profit, local gov or sector specific area, an agency working across multiple clients, disciplines and spinning plates, or a freelancer collaborating with others, these tools can be the extra organisational kick you may need. - Laura Sutherland: How would AI impact entry-level roles in the PR industry? (20 August)
‘The advent of AI in Public Relations has raised immediate concerns related to its impact on entry-level roles. So, what would young practitioners do in the comms industry?’ - Paul Sutton with John Brown, Carrie Rose and Darryl Sparey: The disruptors: Take control of your own destiny [podcast] (19 August)
‘I think the industry massively underinvests in two key areas: tools and training. Agencies typically have an army of junior people doing tasks that could be automated.’ - Stephen Waddington: In defence of argument and debate (19 August)
‘Healthy, constructive debate results in better creative and organisational performance. People that are prepared to challenge the status quo should be celebrated.’ - Amanda Coleman: Taking stock before setting out on the road ahead (19 August)
‘Be clear what motivates you. Working for yourself is a real challenge so you need to be sure that it is what you want. A lot of soul searching is needed before you take the leap and there is no shame if you decide that it is not for you.’ - Charlie Spargo with Rick Guttridge: What I’ve learnt: Rick Guttridge, MD Smoking Gun (19 August)
‘My best failure? Getting the business lean, more agile and mentally trained for dealing with adversity – the first real time in the business’s history – meant we recovered at the end of the year and were able to act swiftly and decisively when COVID struck thanks to lessons learned.’ - Advita Patel: Five tips to help build connections remotely (no date)
‘With video fatigue being real and with people feeling a bit exhausted with everything that’s going on, how do you bring these side chitchats into the virtual world? - Darryl Sparey: How to sell in a pandemic (17 August)
‘There are thousands of agencies out there, and as many freelancers. It’s a buyers’ market. So your proposition needs to be genuinely differentiated. You need to have a unique selling point which is of benefit to your prospective client, and defensible externally. And ‘we’ve got great people’ or ‘we’ve won awards’ does not cut the mustard, because everyone else is saying that.’
Wellbeing, gender and diversity
We are gutted that we had to cancel #CU20. But #unplugging is a thing you can do wherever you are. Join us (remotely) to pause, reflect, enjoy the great outdoors, learn and focus on your wellbeing
10-12 Sept: #unplugwithus https://t.co/ZHPhgaQvv0— Sally Northeast (@Salzasal) August 20, 2020
- Harriet Small: I am not a swan (no date)
‘The conversation around mental health has come a long way, but running an agency or heading up a comms team means that you take on the weight of the situation before your own wellbeing especially in a time like now when recovery is the focus.’
Public and third sectors
comms2point0:
9 years
1.5k posts
500+ contributors
This is the most read guest post of all.
Lessons, insights and now with beautiful artwork…cc @CommsUnplugged @PR_Place @Vuelio @ciprlps @LGcomms @ContentCal_io @counciladnet @prweekuknews https://t.co/XN4sC7G8XI
— @comms2point0 (@comms2point0) August 19, 2020
- Paul Morris: Case study: Writing a new chapter for the Thames Estuary (16 August)
‘Since Christmas, I’ve been working on a new narrative for the Thames Estuary, a region with blurred boundaries taking in parts of North Kent, South Essex, East London and the River itself.’
It’s been a great start to the first ever online @commscamp – #commscampstayshome. We had c35 pitches to fill an agenda of 21 slots and some fantastic topics put forward. I’ve joined a session on #localgov reorganisation & talking about those who’ve lived it pic.twitter.com/yYp8T8TZEY
— Bridget Aherne (@BridgetAherne) August 20, 2020
Politics, public affairs and public sphere
Big comms firms hiring political and politicised advisors & hacks. When does having a POV become dangerous for corporate reputation if your senior team only bat for one side but the global market is less binary? #PR #publicaffairs #communications
— Paddy Blewer (@Padsky) August 20, 2020
- Stuart Thomson: Fourteen signs that you are a political obsessive (18 August)
‘Unlike Brenda from Bristol, you actually look forward and relish the prospect of elections, especially general elections.’
Risk, crisis and reputation
- Az Chowdhury: Your reputation creates your reality (19 August)
‘At the root of reputation is behaviour. What a client says and does will shape how they are perceived. We’re not in the business of creating charades or smokescreens. We simply help clients make the most of who they are – their knowledge, skills, personality and networks.’
Brands, storytelling, and influence
- Chris Owen: Comedy in brand marketing: Connecting with customers as opposed to consumers through humour (19 August)
‘In January 2019, [Greggs] launched its vegan sausage roll; a paradoxical product that arguably sits within ‘adversity’ in and of itself. Its launch created a swathe of intrigue, which led to almost blanket national media coverage. Even the Financial Times covered it, citing the brand’s smart advertising.’ - Scott Guthrie: Track long-tail influencer marketing ROI with new tool (19 August)
‘The start-up is banking that both Kitly and Kitly Business will nudge influencer marketing towards professionalism as well as creating greater campaign efficiencies.’
- Simon Collister: The decline in media objectivity and what it means for brands. (18 August)
‘Once considered the defining quality of reporting, objectivity is now being seen as an “inherited shibboleth” and “a failed experiment”.’
Internal communication
Wow, working in #change #comms is hard! Still love it but dearie me…
All tips & funny GIFs welcome!#internalcomms pic.twitter.com/5zWcxpN9kF
— Annique Simpson (@annique_simpson) August 17, 2020
- Institute of Internal Communication: Get to know our Fellows: Michala Griffin (no date)
‘I would say it’s been the huge team achievement of keeping our 5,000 colleagues engaged, educated and informed throughout the Covid-19 pandemic. I can safely say that it’s been one of the most fast-paced crisis communications situations that I have ever worked on in my career.’ - Martin Flegg: Paradise Lost (17 August)
‘It would be nice to think that the pandemic might universally disrupt workplace cultures for the better, but for some organisations and their leaders it will be a disruption too far and they will not be able to stomach the consequences of it.’
Technology, media and digital
- Stuart Bruce: All the absolutely awesome PR tools for communications professionals (17 August)
‘This is deliberately a list of free and low cost tools that are great for start-up or small PR agencies, freelance PR consultants and other independents.’
- Katy Howell: Twitter replies: putting a limit on your conversation (14 August)
‘Twitter is rolling out new settings that will allow all users to control who can reply to Tweets. It’s a feature they tested earlier in the year, but now we’ll all be able to start limiting who replies to our content.’