This week in PR (27 May)
About the author
Richard Bailey Hon FCIPR is editor of PR Academy's PR Place Insights. He has taught and assessed undergraduate, postgraduate and professional students.
It happened this week
https://twitter.com/SparklyPinchy/status/1529896829634195476
- Nataliya Popovych is to receive an industry award today for her work battling Russian disinformation and for helping Ukraine to win the global public relations war (source: PRovoke Media)
Profession
Hello to everyone who is attending or following the @CIPR_Global #VolunteerConf today!
Here we are in lovely Leeds.
Looking forward to a day of connecting, learning and sharing. pic.twitter.com/XNC1EZfAP5— Josephine Graham (@iojosy) May 20, 2022
- Rachel Roberts: A one team approach to delivering impact for the PR industry through purpose, pillars, people and process (25 May)
‘In summing up and closing the [CIPR Volunteer] Conference on Friday I reflected on four common themes that surfaced through Conference discussion.’ - Martin Flegg: Curse of Cassandra (23 May)
‘For me, the solution to being a more confident PR practitioner and internal communicator is to get yourself qualified or chartered or both, and stop making excuses about why you can’t do that.’ - Stefan Rollnick: Lies are lethal: to beat them we need more than facts (23 May)
‘The best response to a lie isn’t a fact, it’s a deeper truth. And our challenge, as communicators, as policy makers, and as campaigners, is to arm ourselves and our allies in the information war with those deeper truths.’
Purpose and ESG
- Joe Phillips: Communications’ climate culpability (26 May)
‘In order to ensure the advertising and communications industry is doing its bit to reduce its emissions output, organisations will have to ask themselves these questions and act on that information, otherwise the communication industry’s global emissions are likely to increase.’ - John Brown: B Corp and Big Business (25 May)
‘These last few weeks, we’ve seen ‘uproar’ about Nespresso, Evian and others being B Corp certified. Not just from general business commentators, but a palpable sense of anger and injustice from some in the B Corp community.’ - Steffan Williams: Progress Toward Parity (no date)
‘Corporate governance does make organisations move faster but not enough is being done to shift the S in ESG.’ - Simon Neville: HSBC’s Stuart Kirk – Gerald Ratner or a canary in the mine? (24 May)
‘The FT, clearly enjoying the publicity, have uploaded the whole 15-minute speech to YouTube – the only speech it has made publicly available from the two-day event.’
Consulting, teams and careers
Congratulations to the brilliant @anaisanaism! And thanks @SparklyPinchy! Technology Specialist CCgroup Shakes Up Divisional Leadership https://t.co/Q3ySG8kNxj via @provoke_news
— Richard Fogg (@TelcoGeek) May 23, 2022
- Ben Smith with Fenella Grey: The rise, the fall, and the rise of Porter Novelli [podcast] (26 May)
‘We’ve relied too heavily on the past equity of our brand. Our agency was founded on purpose fifty years ago. Our new positioning is built on purpose but is broader than purpose. We’re the comms partner for the stakeholder era.’
https://twitter.com/ClaireSimpsonPR/status/1529014482726445059
Gender, diversity and wellbeing
- Ciara McCrory: What’s in a name? (26 May)
‘Taking the time to ask how to pronounce a new colleague or friend’s name correctly won’t cause any offence and can foster a diverse, inclusive, and accepting culture.’ - Anna Geffert: Misogyny and sexism in the news – why PR must fight to eradicate inequality (25 May)
‘The Gender Pay Gap, the Gender Say Gap and now the Gender News Gap all exist, and all need to be reduced and eventually eradicated.’
Public and third sectors
- Anonymous: It wasn’t my party but I’ll cry if I want to (26 May)
‘As a comms professional supporting other hardworking public sector colleagues on the front line, I took immense pride in being part of the Covid-19 response by sharing the powerful comms messages with the public… But the disgusting details of “partygate” have now cast another shadow over the reputation of comms and PR.’
Politics, public affairs and public sphere
The CIPR has welcomed a new report from @HoCStandards calling for an outright ban on MPs #lobbying by providing paid parliamentary advice, consultancy, or strategy services.
Read our full response here:https://t.co/Q8PPdNzgSu pic.twitter.com/w0GhzDnq8t
— CIPR (@CIPR_Global) May 25, 2022
- Emily Walther: The promise for women’s health in England (no date)
‘On Saturday 28 May, the International Day of Action for Women’s Health will demonstrate that #WomensHealthMatters. This year, the theme is #ResistAndPersist amid crises and global uncertainty.’
- Emily Chen: Sunak Speaks of a U-Turn at last (26 May)
‘With the World Economic Forum confirming that renewables are the world’s cheapest source of energy; it is likely that the new tax is only going to widen the cost disparity between conventional and renewable energy sources.’
- Sian Jones: Elizabeth Line finally opens, but the Partygate saga rumbles on (24 May)
‘Many in Downing Street will have been hoping that this week was a chance to get back on the front foot. Instead, any good news has been overshadowed by yet more ‘Partygate’ revelations and renewed speculation about the Prime Minister’s future.’
- Ben Monteith: Arriving very soon: all change as Crossrail opens (24 May)
‘The likes of Andy Burnham and Street are asking, “where’s our transport infrastructure?” There’s a very real argument to say that the demand for the government’s Levelling Up agenda is in no small part due to the vast sums poured into Crossrail catalysing a demand for the regions’ share of the infrastructure magic money tree.’ - Stuart Thomson: How to lead the debate? (23 May)
‘There can often be a need to get ahead of an issue and to lead the debate. This can help secure stakeholder attention and contribute to becoming a trusted adviser. But, how can you do that?’
Brands, content, community and creativity
- Stuart Bruce: Community management lessons from the Guild Community Summit (23 May)
‘[Michelle Goodall] kicked off by asking and answering the question ‘Why is community so hot right now?’ The pandemic is clearly a big part of it. Social isolation coupled with the toxicity of some social media meant that professional online communities provided a safe space for human connections.’ - Trevor Young: Why having the right mindset is the ‘secret sauce’ of successful personal branding (22 May)
‘In my experience, the people I see who have genuinely built their reputation as an influential thought leader have done so because they’ve been able to master many of [the] skills required to make it happen.’
Research, measurement and evaluation
It’s been an honour to chair @amecorg for the last 6 years. I’m happy to hand over today to the new chair, a man of great integrity. Congrats and good luck to @aseemsood, I look forward to supporting you, @gojohnab and the assoc during your term #AMECSummit pic.twitter.com/DINM0CurFK
— Richard Bagnall (@richardbagnall) May 25, 2022
- Emma Drake: Using demographic data and insights for your PR campaigns [podcast] (26 May)
‘One of my passions is data and insight – and the Census data is about as good as it gets. It is a treasure trove of information about the nation’s population.’
- Alex Plumb: Is AI the future of market and social research? (25 May)
‘If you have a very large amount of customer data – perhaps online reviews or feedback emails – then the right AI tool will help you distil it down effectively into key themes and sentiments.’
- Stephen Waddington: How do you solve a problem like proving the value of public relations to management? (24 May)
‘There is a limited understanding of the contribution or benefit of public relations to strategic planning and decision making in management. There is limited quantifiable analysis of the contribution of public relations to value creation whether that be financial, sustainability, or societal.’ - Richard Benson: What are the most popular key performance indicators in PR? (23 May)
‘There’s still much to do in terms of Outcome and Impact evaluation. Reports shared with SMEs were most likely to include at least one Outcome or Impact based KPI, but even in this category only 16% of reports included such a metric.’
Risk, crisis and reputation
- David Mugridge: International Strategy is a Chess Game: Lessons Identified from the German Gambit (26 May)
‘If Germany were a corporation, it would be a blue-chip stock: a consistent performer for pension funds and guaranteed returns. Yet, the Ukraine War shows even modern-day paragons can drop the ball, fail to see geo-political risks, and create a strategic shambles when crisis calls.’ - Amanda Coleman: A report, a Prime Minister and an attempt to move on (25 May)
‘I winced with the use of ‘learning the lessons’ which is an overused phrase essentially meaning very little. Boris Johnson said he had ‘humility’ at a time when little was on show, and said he ‘took full responsibility’ before quickly pointing out he wasn’t there.’
Behaviour and influence
- Ethan McQuaid and Clodagh Joyce: How behavioural science can be utilised to connect with consumers in challenging economic times (25 May)
‘Monzo encourages their customers to set savings goals. These goals, with clear deadlines attached, are more realistic for the customer, as you have a clear goal and end date. This helps with your long-term vision and your short-term motivation.’
Internal communication
You spend 52,000 hours of you life on emails – and 90% are never taught by their organisations how to write good ones, says @KimArnold5. pic.twitter.com/6BqCoDKXCr
— IABC UK & Ireland (@iabcuki) May 26, 2022
- Simon Monger: No, I won’t make a poster – how to make better comms channel decisions (26 May)
‘Anyone can communicate. But not everyone can communicate well. That’s why many organisations have professional comms teams. And part of our job is to help educate the organisation, helping them to get the best end results.’
- Jenni Field: The latest trends in internal communication (25 May)
‘During my speech, I talked through five trends affecting the internal communications industry. None of them are new. The difference is that in 2022, there is an urgency with which we now need to act.’ - Mike Klein: Employee Engagement or Business Impact? Unleashing the power and impact of internal communication (24 May)
‘One of the great opportunities for unleashing the power and impact of internal communication in organisations is to uncouple the relationship between IC and employee engagement – and particularly, with employee engagement surveys.’
Media, digital and technology
- Michelle Jones: Social media marketing – the only job you’ll get with no training but be expected to do it well (26 May)
‘I’ve been telling people for ten years now, when you manage social media platforms, you ‘usually’ don’t get trained in how to use them. They are not SalesForce type systems that you pay for. You don’t have an account manager who will phone you or even visit, to present to you and the team about the changes and improvements.’ - Dan Slee: TALK ABOUT: Messaging changes that all Facebook, Instagram and WhatsApp for Business admins need to know (26 May)
‘The Meta argument goes that people are happy to talk to family and friends on WhatsApp, Messenger and Instagram DMs why shouldn’t we make it easier for them to speak to organisations that way, too?’
SEO’s newest married couple @davepeiris pic.twitter.com/MlChdDz9jr
— Louise Parker Peiris (@louisevparker) May 15, 2022