Who’s Listening? 2021

As organisations return to a new normal, and different working arrangements are developed, listening to employees will be more important than ever.

This report reveals new insights into a wide range of benefits that come from listening and the best approach to take.

This is a must-read report for anyone interested in improving listening inside their organisation.


Report key findings:

  • Listening is key to developing new working practices
  • There is an over-reliance on surveys and minimal use of focus groups that provide deep insights
  • The potential for digital listening is significant
  • Leadership listening is more strongly associated with positive outcomes than line manager/supervisor listening
Who's Listening? 2021 Report Part 3.

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