Who’s Listening? 2020 Update

When our first report was published in December 2019, nobody had heard of COVID-19 but as we adapt to the ‘new normal’ listening will become more important than ever.

This second in our series of ‘Who’s Listening?’ reports includes case studies, a set of revised good practice principles and a review of a wide range of tools for listening.


In the report you will discover:

  • Case studies of good listening from around the world
  • Practical tools for listening in your organisation
  • How leaders and communicators can listen effectively
Who's Listening? Report Part 2

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