Six steps for establishing a listening climate
The starting point for establishing an effective listening climate is to do a stock take of the current situation. This then sets the stage for five further steps, as set out below.
The book includes suggested questions for a listening audit survey, an interview guide for senior leaders and a focus group guide for employees.
‘Leading the Listening Organisation: Creating Organisations that Flourish’ is published by Routledge.
For those studying with us at PR Academy the book is now available on the Study Hub online library.