Welcome to the Crisis Communication Hub. From book reviews to case studies we explore crisis communication to extract important lessons and best practice.
Check out the recordings of webinars we’ve run.
Our Crisis Communication Hub
With expert analysis, webinars, case studies, and more, our Crisis Communication Hub will help you develop your expertise.
Review: Mastering Crisis Communication with ChatGPT
Experienced communicator and trainer Philippe Borremans shows how ChatGPT can be used as an unflustered assistant to help you plan for and respond to a crisis.
Is your company prepared to navigate cancel culture?
The threat of being 'cancelled' on social media is a reputational risk that needs to be factored into your crisis planning argues Charlie Holding.
The Crisis of Succession: The King is Dead, Long Live the King
Chris Tucker has identified several lessons in crisis communication from the hit TV series Succession.
Don’t let sustainability be your next crisis
Experts Matt Peacock and Hilary Berg addressed the risks of overclaiming green credentials in the latest PR Academy Crisis Communication Hub webinar.
How to keep politicians out of your crisis
The key as Stuart Thomson points out is to build your relationships with politicians over time and certainly have them in place well before any crisis hits.
The ABC of ESG
'ESG is not CSR. It is much more profound and the risk of getting it wrong and pitchforking into a crisis is a real one' argues Chris Tucker.
Using Social Media Listening (SML) to Prevent Crises
Abdulaziz Othman developed an iterative model for predictive prevention of crises for his CIPR Professional PR Diploma assignment.
Review: Everyday Communication Strategies
Amanda Coleman argues in her new book that issues management rather than communication or reputation management should be the focus of the public relations adviser.
Review of our 2022 crisis communication webinar series
Here's a summary of our 2022 crisis communication webinar series, with links to the recordings and to the sign-up page to learn of our plans for 2023.
Is there such a thing as a social media crisis?
Preparation is key, and having a strong purpose and values can help guide responses to an unfolding crisis. Chris Tucker reports on PR Academy's latest well-attended crisis communication webinar.
Review: Reputation in Business
Richard Bailey reviews 'a useful book that places reputation within the spectrum of risk, issues and crisis management - and which takes a distinctively political view'.