From book reviews to case studies we explore crisis communication to extract important lessons and best practice.
Crisis management expert Chris Tucker asks who was responsible for risk assessing the Build-a-Bear price promotion.
Don’t panic! and other lessons in crisis management
Laura Davies explains the risks and benefits of learning by doing through a crisis simulation exercise at university.
Oxfam: the new classic crisis case study
Who were the real victims here? We explore what went wrong for Oxfam.
Crisis-proofing your organisation in turbulent times…
Chris Tucker explores the latest Edelman Trust Barometer and what it means for business leaders.
Ebola: communicating risk while averting panic
An article by Rachel Carr regarding Ebola: communicating risk while averting panic
VW: the self-inflicted scandal of the century
This is an article by Robert Minton-Taylor about Volkswagen's the self-inflicted scandal of the century
Lessons in crisis communication from Air Asia
An article by Diandra Phua about lessons in crisis communication from Air Asia.