Crisis Hub

Welcome to the Crisis Communication Hub. From book reviews to case studies we explore crisis communication to extract important lessons and best practice.

Every quarter we run a live webinar with a crisis expert. Sign up for updates in the first post below.

Crisis Hub 01.04.19

The crisis that threatened to turn us all into plane spotters

Chris Tucker compares Boeing's 737 Max crisis with Volkswagen's diesel emission testing crisis.

Crisis Hub 20.02.19

Working with the One Show

Guest post by Matt Beard, CIPR Professional PR Diploma student and Head of Media at Govia Thameslink Railway

Crisis Hub 06.12.18

2018: The year in crisis

Crisis comms expert Chris Tucker reviews some of this year's biggest crises.

Crisis Hub 26.11.18

A truly authentic crisis

Chris Tucker explains the self-inflicted Dolce & Gabbana crisis through the lens of brand authenticity and co-creation.

Crisis Hub 04.10.18

How to avoid a ‘PR disaster’

Heather Yaxley reports from the Deloitte Crisis Management Conference 2018.

Crisis Hub 17.07.18

‘Stealing thunder’ in sports public relations

In this CIPR Professional PR Diploma assignment, Stuart Moffatt argues for 'stealing thunder' in sports PR.

Crisis Hub 16.07.18

Build-a-crisis

Crisis management expert Chris Tucker asks who was responsible for risk assessing the Build-a-Bear price promotion.

Crisis Hub 15.05.18

Don’t panic! and other lessons in crisis management

Laura Davies explains the risks and benefits of learning by doing through a crisis simulation exercise at university.

Crisis Hub 21.02.18

Oxfam: the new classic crisis case study

Who were the real victims here? We explore what went wrong for Oxfam.

Crisis Hub 25.01.18

Crisis-proofing your organisation in turbulent times…

Chris Tucker explores the latest Edelman Trust Barometer and what it means for business leaders.

Crisis Hub 18.04.16

At sixes and sevens over saying ‘sorry’

Crisis Hub 22.02.16

A model for employee comms in a crisis

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